Supplity E-commerce
Buyers Guide
Request for Quotations
To obtain a quote, click the Request Quote button on the product page for each item you want to be included in the quote. Once you have added all items to your quote request list, go to the Quote Request page, and click Submit Request.
Most items are eligible for quotation, excluding items sold by third-party sellers on SUPPLITY Store. Eligible items will have a Request Quote button on the product page.
Yes. You are required to open a Supplity account to request a quote.
Invoicing and Payments
With SUPPLITY, you are issued an invoice after placing the order and deposit the payment. In the "My Account" portal, you can filter by recent invoices, all pending orders for payment, past-due invoices (if you have a credit account), and unapplied credits.
All invoices released based on national rules where SUPPLITY or its partners operate, you can check in "My Account" your invoicing and TAX location,
The sale of SUPPLITY products and services will be taxable in the country associated with the location of the customer. Tax is charged at the applicable rate in accordance with local legislation in each country.
| Country | TAX Rate |
| Albania | 20% |
| Armenia | 20% |
| Austria | 5% |
| Australia | 10% |
| Bahamas | 12% |
| Bahrain | 5% |
| Barbados | 17.50% |
| Belarus | 20% |
| Belgium | 6% |
| Bulgaria | 9% |
| Canary Islands | 7% |
| Chile | 19% |
| Colombia | 19% |
| Costa Rica | 13% |
| Czech Republic | 10% |
| Croatia | 25% |
| Cyprus | 19% |
| Denmark | 25% |
| Estonia | 20% |
| Finland | 10% |
| France and Monaco | 5.50% |
| French DOMs | 2.10% |
| Germany | 7% |
| Greece | 6% |
| Hungary | 27% |
| Iceland | 11% |
| India | 18% |
| Indonesia | 10% |
| Ireland (Eire) | 9% |
| Italy | 22% |
| Japan | 10% |
| Latvia | 21% |
| Liechtenstein | 2.50% |
| Lithuania | 21% |
| Luxembourg | 3% |
| Malaysia | 6% |
| Malta | 5% |
| Mexico | 0% |
| Moldova | 20% |
| Netherlands | 9% |
| New Zealand | 15% |
| Norway | 0% |
| Poland | 5% |
| Portugal | 6% |
| Quebec, Canada | 9.98% |
| Romania | 19% |
| Russia | 20% |
| Saudi Arabia | 15% |
| Serbia | 20% |
| Singapore | 7% |
| Slovakia | 20% |
| Slovenia | 5% |
| South Africa | 15% |
| South Korea | 10% |
| Spain | 4% |
| Sweden | 6% |
| Switzerland | 2.50% |
| United Arab Emirates | 5% |
| Taiwan | 5% |
| Turkey | 18% |
| Uganda | 18% |
| United Kingdom and the Isle of Man | 20% |
| Uruguay | 0% |
ON SUPPLITY there are multiple ways to pay your orders, it depends on location, currency and invoice amount, you can check the options as below:
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Debit / Credit Cards
SUPPLITY accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB.
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Paypal
We use Paypal as one of the safer options to let our customer place their order in a secure way
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Escrow
SUPPLITY use Escrow which is an Online Transaction Service. Complete Peace of Mind. Trusted by 1M+ Customers.. 3B+ in Secured Payments. Licensed and Regulated, to be one of the choices especially for big amount of orders, this type of payment will be applicable for a special type of goods.
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T/T in Advance
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COD
Cash on Delivery option is available only in United Arab emirates for maximum order with 3000 AED, you will see this option if you the location of delivery inside UAE.
in your "My Account" you can add bill-to details and it should be for individuals only, for customers who want the invoice to be under their company name please log in to the business account to fill in all details.
Ordering Roles On SUPPLITY
B2B orders management is applicable for orders above 5000 USD, a typical B2B orders management process looks like this:
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- The sales representative enters the order onto the system, or the customer can access the system and fill the order by himself.
- Once an order approved by SUPPLITY Management, An order confirmation is sent to the customer.
- Then the ordered products will be reserved and allocated to the orders – either manually or automatically.
- The order is sent to the warehouse to be picked, packed and shipped, while a backorder is created for any out of stock items.
- A dispatch confirmation is sent to the customer.
- The order is delivered and received by the customer.
- Usually, the out of stock items need an average estimated time of 3-4 weeks to be landed (sometimes it takes less than this time)
The available stock is mentioned for each item in the Store, The term ex-stock refers to goods that. are available immediately from a warehouse, therefore, can be sent to customers with little or no lead time – other than the time it takes to deliver them.
The SUPPLITY order processing time is mentioned beside each item on the store, also you can check the available quantity whether you are a customer or affiliate, partner or subsidiary.
For the ex-stock items, it takes between 1-2 business day to be ready for delivery in our logistic warehouse. otherwise, the B2B orders will take 1-2 weeks or sometimes 3-4 weeks take into consideration the quantity and item types.
There are multiple types of orders delivery:
By Pick up: Once the warehouse picked and back the shipment the information will be generated for the order, you the customer will be notified via email. Once the logistic team scanned the package/s, the order will be ready for pick up, and the customer can send an instruction to his forwarder to pick the order. the order should then be delivered within the mentioned time on sales order time frame the customer quoted for.
By Cargo When the customer does checkout for the chosen items on the basket, then the shipping options will be reflected on the screen, the customer will choose the delivery time along with the shipping rate. item will take longer to ship, the extra time frame will be noted on the item’s page (for example, the CTO system which needs to be assembled and tested need extra time and overseas items which can also take longer to ship based on weight/size matrix). If there is no tracking information available, you may check back later by sending an email
Order Editing
Once an order is placed, it can no longer be edited or cancelled. If you need to add, change, we recommend placing a new one.
Return RMA
Returns may be subject to a 35% restocking fee, but it can be waived for any of the following reasons:
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Carrier damage
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Defective product
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Product not as described
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Received incorrect product
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Product was an extra item not ordered
No, we do not pay the return shipping costs for defective items since we do not manufacture the products that we carry. However, we will replace and ship the item to you promptly and free of charge once you’ve returned the item to us.
To check the status of your RMA, please view your Returns (RMA) page under “My Account”.
To return an item to us within the applicable return policy period, you may initiate the process through either of the methods noted below.
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To initiate a return online, click on your ‘Order #:’ found in your ‘Order History‘. Select either ‘Refund’ or ‘Replace’ then follow the online instructions after you initiate the return and receive a Return Merchandise Authorization (RMA) number.
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Or, you may initiate a return by contacting Customer Service to obtain a Return Merchandise Authorization (RMA) number. Once you’ve been issued an RMA number, you will need to ship the return to the address given to you by the Customer Service representative.
To return an item sold and shipped by a marketplace seller you will need to. Contact SUPPLITY support department, If you are having issues you may also use the customer service link above to reach out and we will gladly help.
Depending on how you paid for your order, refunds and credits work as follows:
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Credit / Debit Card: Card will be credited back
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Net 30 terms: A credit memo will be issued
